 |
We offer a 30-Day Money-Back Guarantee. Please see the terms below.
It is extremely important to us that you are very happy with your purchases. It is actually quite rare
that a customer wishes to return or exchange anything, but for those cases, we do have Return and Exchange
policies set up for your convenience.
Returns or Exchanges:
If you are not completely satisfied with your purchase, you can return it for an exchange or a refund,
as long as you return it Within 30 Days from the Order Date,
and the product is in PERFECT Condition, with absolutely no stains, soils, damages, tears or
stretched materials.
* IMPORTANT NOTE: If we receive your package After 30 days from your order date, you will not
be eligible for a refund or a direct exchange. At that point, you can only receive an online gift coupon for
the dollar amount of your original order (minus shipping charges or any taxes), and you can use that gift coupon
for a future purchase.
Procedure:
Whether you want to return an item for a refund, or exchange an item for another one, you must first contact
us to explain your problem, and to get a Return Authorization (RA) number from us. You can find our contact
information on our Contact Us page. Honestly, it will be much better and
more efficient for you to email the details of your situation rather than trying to explain it over the phone. Then, we will email you back your RA number.
After you've received your RA number, write your RA number on your original invoice (or a copy of it) and
include it in your package. Please carefully package your item along with your invoice. We cannot be
responsible for packages and products that are damaged in transit. If we receive products that were damaged
in transit, it is your responsibility to resolve that with your shipping carrier or the US Postal Service,
and under such circumstances, we are not obligated to offer you an exchange or refund.
If you want an Exchange, write on your invoice, the item you want to get in exchange. If it is for
the same price as your original purchase, that will be an even exchange. If it is for a higher price, we will
have to charge you the difference. If it is for a lower price, we will refund the difference through your
credit card.
If you are sure you do not want an exchange, and you only want a Refund, as long as we receive the
merchandise in Perfect Condition (as described above), we will issue you a refund
within 14 business days from the day we receive it and determine its condition. That refund will be
Only for the original price of the merchandise itself (and sales tax, if applicable), NOT any shipping charges.
Plus you must pay your own shipping charges to send us back the merchandise.
Shipping Charges:
As explained above, with Returns, we will not refund any shipping charges, and you must pay your own
shipping charges to send the merchandise back to us. With Exchanges, you must pay your own shipping charges
to send it back to us, but we will pick up the tab to send you the Exchanged item.
Send Your Package To:
If US Postal Service:
Fly High Joy, LLC
PO Box 7530 - PMB 49
Yelm, WA 98597
If UPS or FedEx:
Fly High Joy, LLC
303 First Street South - Suite 49
Yelm, WA 98597
|
|
